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| The Natural Selection Furniture Help & Information |
| Please Note that whilst every effort is made to ensure that the information on each product on our web site is correct, all of our products because they are hand made may differ in size from the dimensions we quote by up to 5%, so these should be taken as a guide. Also we do recommend that you take a look at all of the information we provide as this can normally answer many of the questions that we get asked regarding the wood our furniture is made from through to delivery and payment. Because all of our furniture is made from solid wood, whether that is Sheesham Wood, Acacia Wood, Mango Wood and Oak some movement in the timber should be allowed for and colour variation, please take the time to look both at the close up detail pictures and also our care and timber information pages. Our furniture is handcrafted by skilled craftsmen in Rajasthan and as such, is not without it's imperfections. |
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| Ordering
on-line is easy, quick and safe (our web site uses the very latest security and encryption methods to ensure your details remain secure). Simply make your choice using the 'Buy' option which you'll
find next to each item, this will bring up our secure on-line order
form, the first page will ask you for your invoice & shipping address, you will then be transferred to The Royal Bank of Scotland WorldPay service where you can pay with any Visa, Mastercard, Maestro, Solo or JCB card. You can also place orders by telephone if you prefer. A check will be
completed on your card and you will not be charged until your order
is in stock with us ready to be dispatched. |
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All
online transactions made within The Natural Selection web site are
protected by the industry standard SSL (Secure Socket Layer) system.
This encrypts your personal details ensuring completely safe transfer
over the Internet. Effectively, this system prevents your details
from being accessed or read by other sources. Your credit card details are encrypted by Royal Bank of Scotland's WorldPay service and we do not have access to these details, so you know that your details are 100% secure.
We do not disclose your details to any third party - please see
our privacy policy for further
details. |
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Around 95% of products that we sell are in stock ready for delivery within 2 - 21 days depending on the delivery service you choose upon checkout in our store anywhere in the United Kingdom. All of the prices on our web site include delivery however some areas will incur a delivery surcharge, please check the postcode area list on our delivery information page for more information regarding delivery charges and if a surcharge will apply to you. The majority of furniture orders are
delivered using a dedicated home delivery company with single man
deliveries who will place the furniture in a room of your choice
if possible. We also offer the choice of a palletised delivery in our checkout pages for those customers who require a faster delivery service than our standard home delivery service which can take up to 21 days and do not mind receiving their order by this method. Certain deliveries normally to outlying areas that our home delivery company do not cover themselves means that your order will be palletised and the delivery driver may not bring your order into your property, you may want to arrange for some help as our furniture is very heavy, this applies to all palletised deliveries. Smaller items may be delivered
by a parcel service normally UPS.
We can arrange for you order to be delivered in 1 or 2 working days to about 75% of the United Kingdom if you are in a hurry for your furniture but require the order to be completed by 10:30am. This service does carry a small surcharge dependent on where you are in the country for delivery and will arrive palletised. You will be offered this option in our checkout pages if this service is available to your area. Please see our delivery information page for further details. |
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| If
for any reason you are not satisfied with your order then you can
return it within seven days of delivery if it is in its original,
saleable condition complete with all packaging. If the original packaging can not be re-used then the items must be appropriately packaged for there safe return. Once returned we
will either offer you the choice of a replacement, credit or full
refund of the goods value (Excludes costs involved in original delivery
and return delivery if we arrange collection from you). If for any reason you cancel your order after it has been dispatched but before it has been delviered to you you will be liable for the full delivery cost and return cost to us. All returns must be made within 14 days following delivery.
Before ordering
please check furniture dimensions to make sure they fit into the
selected room. Please also check the measurements of all access
areas, e.g. hallways, doorways, stairs, stairwells etc to ensure
delivery access will not restrict delivery. We are unable to refund
orders which cannot be delivered due to restricted access or the
items do not fit your room.
All returns
due to damage, faulty goods or any other reason must be notified to us by email within three days of delivery
accompanied by digital photographs. |
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| The
Natural Selection range is extensive and being constantly updated,
therefore the Internet is the most efficient way of providing you
with an up-to-date catalogue. For this reason we do not offer a
printed catalogue. |
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| For
service and support please email,
or call sales on 0800 6123285, the sales phone line is open from
9.00am-5.00pm GMT Monday to Friday and calls from a land line are free (calls from mobile phones may not be free to 0800 numbers). |
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| Should
you wish to make a comment or complaint about The Natural Selection
products or services, contact us via email or telephone sales on 0800 6123285. Any complaints will be handled fairly, effectively and confidentially. Acknowledgment will be within 3 working days, and we will endeavour
to resolve any problems as a matter of priority. |
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