Help & Information.

Ordering on-line is easy, quick and safe (see secure ordering for further details). Simply make your choice using the 'Buy' option which you'll find next to each item, this will bring up a secure on-line order form. You can also place orders by telephone. When ordering over the phone you can use Switch, Visa or Mastercard. A check will be completed on your card and you will not be charged until your order is in stock with us ready to be dispatched.

All online transactions made within The Natural Selection website are protected by the industry standard SSL (Secure Socket Layer) system. This encrypts your personal details ensuring completely safe transfer over the Internet. Effectively, this system prevents your details from being accessed or read by other sources.
We do not disclose your details to any third party - please see our privacy policy for further details.

All of our products include standard delivery to any destination in England and Wales. For deliveries to Scotland and Cornwall there is an additional charge of £55.00 for orders under £400.00 & £75.00 for orders over £400.00. Deliveries to Ireland are charged at £60.00 for orders under £400.00 & £90.00 for orders over £400.00. We do not deliver outside the UK.. Please allow between 2 and 8 weeks for delivery, depending on the current stock situation. For a more accurate delivery time please email us.

If for any reason you are not satisfied with your order then you can return it within seven days of delivery if it is in its original, saleable condition complete with all packaging. Once returned we will either offer you the choice of a replacement, credit or full refund of the goods value (Excludes costs involved in original delivery and return delivery). Only applies to items that we carry stock of, any goods specifically ordered for a customer or altered to a customers specifications can not be returned unless faulty or damaged. There may be a restocking charge of up to 20% of the order total for some items of furniture that are made to order.

Before ordering please check furniture dimensions to make sure they fit into the selected room. Please also check the measurements of all access areas, e.g. hallways, doorways, stairs, stairwells etc. to ensure delivery access will not restrict delivery. We are unable to refund orders which cannot be delivered due to restricted access or the items do not fit your room.

All returns due to damage must be notified to us within three days of delivery accompanied by digital photographs of the problem.

The Natural Selection range is extensive and being constantly updated, therefore the Internet is the most efficient way of providing you with an up-to-date catalogue. For this reason we do not offer a printed catalogue.

For service and support please email sales@tnsfurniture.co.uk, or call sales on 0845 3924449, the sales phone line is open from 9.00am-5.00pm GMT Monday to Friday and calls are charged at standard rate.

Should you wish to make a comment or complaint about The Natural Selection products or services, contact us via email sales@tnsfurniture.co.uk or telephone sales on 0845 3924449.
Any complaints will be handled fairly, effectively and confidentially.
Acknowledgment will be within 3 working days, and we will endeavor to resolve any problems as a matter of priority.