Not sure about something, hopefully we have covered everything here?
We accept payment via credit card through WorldPay, payment over the phone, cheque, bacs and PayPal.
We use a specialist home delivery company for 90% of our orders who we have been using now for some 8 years. All deliveries are booked in with you and for more detailed information regarding payment please visit our delivery page.
We try very hard to offer competitive prices but are firm believers that you get what you pay for and if something seems cheap there is normally a good reason for this. However if you have seen a product on a competitors web site that is cheaper please let us know and we will do our very best to match that price.
Will the furniture fit?
Before ordering anything please make sure that the furniture will fit inside your home! Its sounds obvious but sizes of furniture can be deceptive when viewing them online. Also please check access through doorways, passageways and any tight spots. Most of our larger furniture, for example wardrobes come in two sections making them easier to move but if you are not sure just ask.
If you order something and are not 100% delighted with it we are more than happy to accept it for return within 7 days of delivery, there are one or two things you need to do so please takes a look at our delivery and returns page for more information.
How do I care for my furniture?
In order to keep your furniture looking its best we recommend that it is waxed regularly using Fiddes wax's, that's what we use and have always found them to be very good indeed. All solid wood furniture is liable to slight splitting, cracking, expansion and contraction and to help alleviate this as much as possible it is important to nourish the wood to keep the moisture balance correct so please take a look at our care and information guide. This guide will also give you some information as to how our furniture is constructed along with natural markings that you can expect to see and the reasons for them If you are at all unsure what to do just drop us a line and we will be more than happy to talk you through it.
Is you furniture assembled?
Most of our collections are fully assembled with one or two exceptions, the legs on most of our dining tables and coffee tables are detached for easier transportation. Some of the larger wardrobes require some assembly, the leather and fabric dining chairs also require some assembly, apart from that all you would need to do is unpack and pop the handles on!
Because our furniture is hand made there will always be slight variations in sizes from one piece to another so when measuring up please allow for a few cm's. If you need to know precisely then let us know and we will happily measure an item for you. This is particularly important for things like TV cabinets where you need to fit something into one of the gaps, please ask as this can save a costly mistake.
Will the furniture match what I have already
If you are looking to match some furniture that you already have we recommend that you email us a picture or two of your current furniture, don't just guess as the chances are we will know the furniture you have and be able to give you an honest answer within minutes. Just email us the pictures and we will get straight back to you.